It is said that the goal of the medical profession is to provide optimal, compassionate treatment for all patients while demonstrating the highest levels of respect and kindness. At the same time healthcare professionals must strive to achieve the highest levels of patient satisfaction.
Due to demographic shifts throughout the United States, the previous goals are challenged when treating people from all over the world.
This session is designed to give participants tools and strategies they can use to immediately impact care and patient satisfaction across cultures.
Program Goals
1. Create a state of awareness of the need and importance of delivering culturally sensitive healthcare to a multicultural service area.
2. Provide an overview of the major ethnic groups currently living in the service area as well as practical strategies that lead to mutual trust and respect.
3. Deliver strategies and action steps that lead to effective cross-cultural communication.
Partial Program Outline
PART ONE – OVERALL CONCEPTS
§ Understanding cultural competence in HealthCare.
§ Five compelling reasons for delivering culturally sensitive care.
§ The changing national demographic scenario.
§ The local demographic shift and its impact on HealthCare.
§ Defining traditional and multicultural healthcare.
PART TWO - EXPANDED AWARENESS
§ Understanding human behavior – Values, Beliefs and Attitudes.
§ The surface and deep structure of diversity.
§ Western and Eastern styles of medicine.
§ Intrinsic and extrinsic awareness.
§ Understanding personal biases, values and attitudes.
PART THREE – CULTURAL INTELLIGENCE
§ Organizational and community cultures.
§ Dangerous provider and patient assumptions.
§ Comparitive Analysis of major patient groups including:
· African American
· Arabs
· Hispanic
o Mexican
o Cuban
o Puerto Rican
o South American
· East Asia
o Chinese
o Korean
o Japanese
· Southeast Asia
o Cambodia
o Vietnam
o Philippines
· South Asia
o India
o Afghanistan
o Pakistan
Please contact us for a complete outline.