Executives, managers, professionals, business owners with challenges they are ready to eliminate.
Senior managers who want to increase their effectiveness.
Management Consulting
Since 1995 we have helped organizations improve communication, productivity and performance.
Our clients include such giants as the Tenet HealthCare System, the Baylor HealthCare System and Renaissance Hotels & Resorts, non-profits like Safe Place (DHHHS), and the Mexican Consulate General, with entrepreneurial, high-growth firms such as the Signature Service Group and ServiceMaster, and with manufacturing firms including Owens Corning and Fresh From Texas Food Packaging.
Following is a list of some of our capabilities with examples of implementation. They highlight specific interventions and not the full range of our work.
Spanish Media Preparedness Training
When making presentations in Spanish often leaders struggle to think on their feet. This specialized service is designed to give spokespersons the tools they need to adequately speak to the Spanish language media.
Based on a 9-point evaluation criteria, participants are taken through a series of exercises they can use to polish their formal Spanish and reduce their sentences to sound bites.
It is most used by people who speak to Spanish media or Spanish-speaking employees including:
- City Officials
- Government Representatives
- Nonprofit Spokespersons
- General Managers
- CEOs & Presidents
- Educational Representatives
In many organizations the challenge is similar; a small percentage of the workforce speaks English well enough to interact effectively with management. The use of interpreters is often a solution that provides temporary, sometimes marginal results.
After meeting with the company leaders we were able to chart the flow of procedures and identify stress points for non-English speakers. We then conducted a full needs assessment and provided management recommendations for the best ROI based on original client expectations.
As a result we implemented awareness seminars, Leaders Without Borders, Managing Without Borders, private coaching and leadership assessments.
These companies now enjoy an increase in employee morale, cohesive work teams and improved production.
For more information please click here.
Organizational Performance Enhancement
Along with the leaders from In Like Flint, a national marketing company, we took the next step after integrating its 700 employees in an efficient system.
We established long-term improvement goals and helped the production facility eliminate waste by 25% and improve employee satisfaction by over 30%.
Marketing and Sales Enhancement in the Hispanic Marketplace
Through collaborative relationships we have developed with the media, we help organizations penetrate and maintain a positive presence in the Hispanic market.
Following is a list of capabilities:
Translation & Development of advertising copy to culturally intelligent Spanish.
Consultation and suggestions based on advertising or outreach materials.
Hispanic market 'how-to' presentations.
Analysis and modification of current sales practices and models.
Suggestions for improvement of sales models and procedures.
Sales enhancement training.
Cross-cultural customer service presentations.
Involvement in local, regional and national television.
Sponsorship of programs on radio and television.
Hispanic market analysis and research.
Suggestions for effective television commercials in Spanish.
Voice over for radio advertising.
These are some of our capabilities that help our clients capitalize on the multi-billion dollar Hispanic marketplace. Here are some specific examples:
Organizational Design
For the Signature Service group, Inc., with its 2300 employees, we planned, designed and implemented the entire Human Resource Function. The opportunity came as a result of new ownership and other acquisitions.
We successfully streamlined five companies including their employee policies and procedures, management evaluations, employee disciplinary policies, compliance, etc. Also, for this company we translated all orientation, training and key employee action forms to Spanish. Finally, we implemented targeted training for HR Director, Benefits Coordinator, Employment Manager and Employee Relations.
For more information please click here.
Custom Language Design and Implementation
In various organizations we researched, produced and implemented custom English as a Second Language programs as well as Spanish for managers and professionals. This specialized service included in house Trainer's Training, custom design of workbooks and recorded CD's, presentations to hundreds of participants, translation of vital documents and policies, and the delivery of first class, long term educational plans.
As a result we were able to improve communication, employee job satisfaction, reduce turnover and implement effective cross-cultural leadership strategies.
Hispanic Media Placement & Market Penetration
For the Apple production company we researched, planned and implemented an ad campaign that involved Spanish language media placement. We provided copy for commercials, scripts for actors and production assistance.
For the same production company we provided marketing assistance and designed a long range plan of action for existing executives and managers. The results indicated an increase of market share in the various areas of interest as well as an increase in product visibility.