Building Bridges Between English & Spanish Speakers

This one-of-a-kind book was written specifically for leaders who work with a Spanish-speaking staff. 

From start to finish its 165 pages are filled with information, case studies and strategies that help you master the cornerstones of Transformational Leadership and interact with their employees like never before.

In addition to learning about the Spanish-speaking culture, managers can also implement simple steps that will help them enhance employee satisfaction and improve morale in any culturally mixed environment.  

  $19.95/USD

Toward Cultural Competence

Designed exclusively for HealthCare professionals who want a detailed profile of the many cultures that make up their service area.

This reference manual includes demographic projections, communication strategies, cultural information and much more.

It also includes these major topics:
- The Definition of Cultural Competence.
- Traditional American Values.
- Contrastive Analysis of Major Cultural Groups.
- Common Provider Assumptions.
- Key Differentiating Factors Among Cultures.
- The Elements of Cultural Sensitivity. 

Health Related Profile of Over 37 Ethnic Groups Including:

- Common Beliefs, Attitudes and Values Surrounding Care.
- Spiritual and Religious Practices of Over 14 Major Religions 
- A Description of Over 35 Healing Practices.
- Enhanced Cross-Cultural Communication Strategies.
- The Definition of Linguistic Competence.
- How To Establish Trust and Show Respect.
- An Updated Outline of the CLAS Standards.
- Strategies for Working With Interpreters.
- Clear Examples of Successful Implementation.
- Over 230 pages of current information.

This manual will help you ensure the delivery of culturally sensitive care.

     $169.00/USD

 Developed by Pastoral Care Professionals, this program includes
 essential Spanish and information on:

• Family Dynamics
• Five Common Prayers
• Life and Death Rituals of Spanish Speakers
• Phrases Related to Death, Funeral Arrangements, Emergencies, and much more.
• A Complete Profile That Includes Preferences, Customs, Diet, and Popular Religions
• Cultural Traits that Help Improve Trust and Build Relationships
   
• Laminated Cards and much more

Spanish Without Borders for Pastoral Care Professionals in HealthCare is a must for Chaplains, Ministers and Pastors who interact with Spanish speakers in a medical environment.

Includes: Booklet, 4 Pocket Sized, Laminated Cards for quick reference and Unlimited Web Support.

    $34.95/USD

Developed for Health Care professional that want to improve trust, loyalty and patient satisfaction, this specialized program includes these phrases:

Elementary Spanish Related to Workups and Emergencies

• Commands and Orders

• Delivering Good and Bad News

• Working with Interpreters

• Setting Appointments

• Showing Respect and Creating Trust

• Involving Families in Decision-making

• Treating Common Ailments

• Effective Greeting Protocol and Formality

Much, much more

Includes: Booklet, 4 Pocket Sized, Laminated Cards for quick reference and Unlimited Web Support.

   $34.95/USD

Building Bridges Between English & Spanish Speakers in the Workplace

Now executives and division leaders can deliver a meaningful
 message to their Spanish-speaking associates. 

Included in this program are words and phrases related to leading groups, sharing your vision, connecting with employee values, and much more. 

This program also explains Enhanced Communication in detail.

A must have for managers at all levels that interact with Spanish speakers. 

Includes: Booklet, 4 Pocket Sized, Laminated Cards for quick reference and  Unlimited Web Support.

    $34.95/USD

   Bridge the Cultural/Linguistic Gap

Human Resources Professionals can now avoid the frustration and

confusion that result when neither the speaker nor the listener is

certain of what is being said.

This program contains:

• Key Interview Questions

• Counseling & Disciplinary Action

• Strategies for Enhanced Recruitment

• Formal Interactive Dynamics

• How to Explain Complex Employee Benefits

• Cultural Intelligence
  Much More

Includes: Booklet, 4 Pocket Sized, Laminated Cards for quick reference and Unlimited Web Support.

   $34.95/USD

 Improve Emergency Communication

Specific to Emergency Responders, this program includes 
survival level Spanish and simple commands and terms 
related to:

• Immediate Action Requests

• Self Identification

• Common Household Injuries

• Phrases Related to Violent Acts

• Accident Investigation

• Working With Families and Calming Others

• Phrases Related to Natural Disasters

Spanish Without Borders for Emergency HealthCare Providers is a must for Paramedics, Emergency Centers, Social Services and other professionals who interact with Spanish speakers in a fast paced medical environment.

Includes: Booklet, 4 Pocket Sized, Laminated Cards for quick reference and Unlimited Web Support.

   $34.95/USD